Our acceptance of your reservation implies that you agree to be bound by these terms & conditions, and governed by the laws of England.

London Business Travel Ltd is registered in England and Wales company no. 10132952 and a PCO licensed operator (license no. 010251).

London Business Travel Ltd cannot accept responsibility for delays caused by unforeseen circumstances i.e. traffic delays, accidents, breakdowns, severe weather conditions or any natural disasters.

London Business Travel Ltd will use its own transport wherever possible but will use third party companies where appropriate or necessary.

Your safety, and that of our chauffeurs and our vehicles will be of paramount importance, the chauffeur will exercise his discretion in all matters to this regard.

Our drivers will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.

Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.


All our vehicles carry comprehensive insurance with hire & reward cover. All vehicles are licensed with the statutory authorities and London Business Travel carries public liability insurance.

However, customer’s properties are carried entirely at their own risk and London Business Travel Ltd shall not be held responsible/liable for any loss/damage to such property.

Nothing contained in these terms and conditions will affect the Client’s statutory rights.

If you have a serious delay on your journey, please inform us as soon as possible although we will do our utmost to find out if you have incurred any delays.

We reserve the right to refuse any passenger to our services with excess luggage.

For all bookings (excluding Events or multiple vehicles bookings) cancellations or amendments must be made and acknowledged by London Business Travel Ltd during office hours set on our website. Otherwise, London Business Travel Ltd reserves the right to charge the client for the full amount. This also applies to bookings made within 12 hours of the pickup time.

For events or multiple vehicle bookings 7 days notice must be provided to cancel bookings.
If events or multiple vehicle cancellations are made within 7 days 50% of the booking fee will be charged.
If events or multiple vehicle bookings cancellations are made less than 48 hours of the booking date the full amount will be charged.
Refunds will not be issued if there is a ‘no-show’ or for cancellations of a booking where we have not received 24 hours notice before the scheduled arrival/meeting time.

The cancellation must be made via email ( from which you will receive confirmation from us. If you do not receive an email your cancellation request has not been received. In that case please contact our office line on +441895806523.

Payment: All charges specified herein, and in the current tariff published by the Company, are payable in advance.

By placing an order through our Website, phone, or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.